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The culture of the queue
Published by InformedTrades
07-19-2008



Default The culture of the queue

One thing a westerner living in the UAE quickly notices is that in many places there is no concept of a queue. And if a queue is formed sometimes individuals will jump to the front of the line and demand to be served next.

The Abu Dhabi flagship paper, The National has takes note:
Dr Abouallaban, 44, the director of the new American Center for Psychiatry and Neurology in Abu Dhabi, says it is all about stress, disappointment and a lack of respect for others.

Most of the passengers using the buses, he says, are low-paid workers who are boiling with frustration. “They come to Abu Dhabi thinking they will make good money,” he says. “But they find they are not saving anything. They are disappointed. Their families are back home. They have a low tolerance.”

Dr Abouallaban was born in Syria, but has spent most of his career in the US. He moved to the UAE three years ago. So he has both a Western and a Middle Eastern perspective.

The wealthier and better educated might not suffer the same sort of stress but, he says, often they share this disturbing lack of respect for others. “You see it on the streets when people are trying to catch taxis. Sometimes people have almost run over me to get a taxi. They just do not respect others.”
...
Local pride that the UAE is so much more polite than the West is, he thinks, misplaced. “People here are more polite than in the States when they are in their family setting. But they are less polite in the street.”
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queuing, in its many forms, is alien to the UAE, says Dr Alnajjar. This does not mean the country is rude. On the contrary, he says, the UAE, especially Emiratis and Asian workers, are scrupulously polite. But there are sharp differences between the Gulf perception of politeness and the West.

“Every society has its own ideas on what is polite,” he says. “In the UK, it is polite to ask a lady on a date. Here it is not. In the UK, it is polite to say to a lady, ‘You are beautiful’. Here it is not. If you go to a man’s house and invite his daughter out, he might kill you.

“In the UK, people will eat in front of you. Here, it is impolite not to offer food if you are eating.”
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